Frequently Asked Questions

Once you have approved your estimate you will receive an invoice by email which will have a link to pay by either card or bank wire.

If paying by check please let us know so we can update your invoice to Net 10. No orders, unless previously agreed, will go into production until payment has been received.

On orders over $4,000 if the full amount can not be paid upfront a 50% deposit must be made before production can begin.

If we are requested to install or consult on a design, the full product and/or travel costs must be arranged prior so that we can make all travel preparations. Installation costs must be paid upon final invoice.

We will be more than happy to allow payment arrangements if necessary but this is subject for approval and can not be guaranteed. Please contact us to make arrangements.

Not sure what you need? We tell you what kind of medium and material would be best for your surface. We provide two types of consultations. Over the phone, at no cost to you or on-site, cost depends on location and duration.

We are not responsible if the area is not prepped and ready when our artist arrives. We require notice if dates are changed for the installation and we will require compensation if we are unable to refund travel costs already spent in advance.

Yes. All orders needed ASAP (within 4 days) are subject to a 25% fee plus a flat $25 upcharge. Dependent upon production schedule.

You can pay over the phone or through the invoice linked in your confirmation email. Any saved payments will not show us your account information. After payment is made you will receive a confirmation receipt. Please print this for your records. If you need another copy of your paid invoice please let us know. For large orders over $1000 USD , we request that all checks be expedited.

Make your check out to FLOORmaps Incorporated, you can find our always up to date contact information on our Contact Page.

Absolutely! We offer free sample packs for anyone interested in testing out our materials. We always suggest testing the material you intend on using with the product you will be pairing with it (Ex. Vinyl Stencil + Solvent Based Dye) to ensure you get the desired results. Because environmental & surface conditions vary, we cannot guarantee how your design will perform under every circumstance. Custom samples are available with negotiable pricing (Not to exceed 2’ x 2’).

To get your sample(s) today, give us a call or submit a request here.

Vector images. To avoid design fees we require vector images. See our Vector vs Raster for a list of vector file types.

No vector images? No problem! Our design team is full of experienced professionals who are ready to make your sketch-up a reality.

Yes, you can. You can email us a .pdf of the shipping label for us to print out.

If there are any issues and you find that you no longer are in need of our stencil(s) please let us know as soon as possible. There will be a % fee collected depending on the amount of production work completed.

Unfortunately, we do not offer refunds as most designs are custom-made.

Suggested concrete temperature to install using the High-Tack Blast resistant material is from 60-80 degrees Fahrenheit, and preferably not in direct sunlight.
NOTE: Usual times are early morning or at least 1 hour after sundown. You can use a temp reader on the concrete to find your slab’s temperature.

You can prevent adhesive buildup by installing your blast design in cooler temperatures. Heat causes the adhesive to release from the stencil which can cause build-up and/or ghosting. Installing during cooler temps can help alleviate the risk. Moisture can also affect how much adhesive will be left behind. Pro Tip: you can use wallpaper paste on the area that you plan on installing the blast material. Once the project is complete, you can use a pressure washer and/or shop broom to scrub the paste after, be careful, it can be slippery. If the slab is very new, then there is a chance that the moisture level is high. Wait at least 28 days before you lay down any stencils to prevent ghosting.

If you do encounter buildup you can use xylene or acetone with a razor blade to remove most, if not all, of the adhesive goo. Refrain from using oil-based lubricants like goof-off as it may stain the concrete. You can also use a magic eraser (found at Lowe's or Home Depot) Please make sure that you test this method in an inconspicuous area to ensure the eraser does not remove any previously applied color.

You can use a hot glue gun or duct tape to seal the seams.

Sandblasting or bead-blasting are the most commonly used products. However it is not as common, but we have seen this material used for rough surfaces for projects that required micro-topping, dyes, and stains, as well as any other abrasive medium.

If you are placing this on a coated floor, please make sure your base has cured 100%. If going on another smooth surface you just need to make sure your surface is clean, so your adhesive will stick.

Installing a print is similar to a stencil except you need to use a felt tip squeegee to flatten out your design. The exception to this is when applying to decorative quartz, please use your hand or a chip brush. Once installed, apply at least 10 mil of your clear coat over the design. MAKE SURE THERE ARE NO BUBBLES.

You will have a good 4-5 years before you start to see any kind of fading in the color. Lighter colors will fade first. If the polyaspartic coating is UV resistant it may extend that time. DO NOT USE EPOXY OUTDOORS. We recommend that you speak with your coating medium’s manufacturer.

The answer to this question differs based on your surface texture, stencil adhesive, and your humidity conditions. Our stencils are heat sensitive so it is important to install in a controlled climate for the best installation. Most of the time, if the humidity is above 50% you may find that adhesive will be left on the floor after about 8 hours (sometimes less in humidity over 70%). Make sure to apply your stencil when you plan to apply your design medium. If you have to leave overnight try to minimize any humidity and make sure to come back to finish the job first thing in the morning. If you are doing a large scale project and your stencil will be on the floor for an extended period make sure your humidity is controlled. If not, you will have issue with adhesive and it will be difficult to remove.

There are a few tools that can make this easier depending on your surface type.

  • Polished concrete and most other smooth surfaces
    • Magic eraser
    • Soap, water, and a razor blade
    • Acetone and a razor blade
    • Elbow grease
  • Rough textured surface
    • Razor Blades
    • Most Solvents ( eg. Acetone, Turpentine )
    • Elbow grease